SHIPPING & RETURN POLICY

		Shipping Policy Do you ship merchandise internationally?   We ship to Canada. All other locations it depends on the country. You need to contact us to see if we can arrange it for you.    U. S. Shipping & Delivery Shipping Method   By The Water Antiques ships merchandise using United Parcel Service's (UPS) "Ground" and (UPS) "Two Day Air" shipping methods. UPS insures their shipments and has continued to offer very competitive rates. We will however ship USPS priority mail or parcel post if requested. You need to contact us by email for those rates. The automatic calculator for shipping is set for UPS only.    By The Water Antiques requires that merchandise be shipped to a physical street address. We do not ship to P.O. Boxes. We also do not ship to APO or FPO addresses. This allows for the most cost-effective shipping option.   Additionally, top quality packaging materials are used to protect our customer's merchandise while in transit. We do try to take all necessary steps to insure the safety of each item shipped.   Delivery Time-line   You should receive your order within 7 to 10 business days from the date the order was placed.   This allows for 24 to 48 hours to package and process your order.   In the unlikely event your order is delayed, By The Water Antiques will contact you immediately via e-mail or phone.

		Return Policy   Claiming Damages and Returns   By The Water Antiques takes great pride in the quality of the products we offer. To insure quality is what our customers receive, great care is taken when packaging our merchandise. Unfortunately there is no way to guarantee that every item will be delivered in perfect condition.   NOTE: All returns are time sensitive. Items need to be returned within thirty days of. Your return claim will not be honored if requested/returned outside these given dates.   We are not responsible for the shipping and handling charges accrued for returning merchandise.   We will gladly pay the return shipping charges to send a replacement to our customers if an incorrect, defective, or damaged item is received, however all return shipping charges will be the sole responsibility of our customers.   You can process all claims and/or returns by sending a message in our Contact Us button. Provide us with: your full name, mailing address, day and evening phones, e-mail address, product ID number, purchase order number, date product received, whether you wish a refund or replacement and the reason for the return. Once processed we will email you a Return Authorization Number for the merchandise. This Return Authorization Number needs to be written clearly on the outside of the return package. All returns must be received in the same condition as when shipped. All merchandise returned must include the original package containing the merchandise received. Additionally, we ask that the return shipment be sent in the same shipping box and include the same packaging materials as was previously used for shipping the merchandise. To make sure that all returns receive proper credit once received, we recommend that all customers ship all returns using either UPS or USPS Mail. In addition, it is recommended customers ship their returns with a confirmation of receipt. Please contact your local carrier for more information on ‘Signature Required’ or ‘Delivery Confirmation’ shipments. You can then return the merchandise immediately.   NOTE: A restocking fee will apply to those returns that are not incorrect, defective, or damaged. This fee ranges from 0% - 20% of the cost of the item, but will depend primarily on the item being returned. If a restocking fee applies, this information will be included in the e-mail containing your Return Authorization Number.